Complaints data

At Allica, we take a lot of time to make sure we’re giving our customers the best business banking experience possible. But sometimes, the unexpected (or unavoidable) happens. When issues do occur, we’ll always try our hardest to fix things and get everything running smoothly, and learn so that we can be better in the future.

We submit this data to the Financial Conduct Authority every six months.

We've presented the data the way we share it with the FCA, which means some entries are not applicable to Allica. In particular the FCA ask us about products we don't have, which is why you'll see N/A next to some fields below.

Here’s the breakdown of the complaints we received in the first half of the year.