Unacceptable Behaviour
Allica defines unacceptable behaviour as any act in which a person is abused, threatened, intimidated, harassed or assaulted while doing their job. Unacceptable behaviour of any kind towards our staff won’t be tolerated.
In the event of any incident of unacceptable behaviour, we will use the personal data we hold to identify you and report the incident to a senior manager. This may include:
- Reviewing telephone, email, webchat or postal communication
- Collecting witness statements of face-to-face interactions
What happens if a report is made?
Our team will assess the circumstances and severity of the incident and take appropriate action. This may include:
- Monitoring your future interactions with our staff members
- A written or verbal warning
- Closing or restricting your accounts with us
- Closing or restricting certain communication channels to you
- Placing an alert on our internal systems
- Making a report to the police or the appropriate statutory body, e.g., if we have a safeguarding concern.
Provided there are no further incidents of a similar nature, we will hold details of the unacceptable behaviour incident for a period of six years, after which the file will be deleted.
