Help Centre

If you have a question about our services please check our FAQs below 

About Allica

Yes. Allica Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN: 821851). 

We are a new bank, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN: 821851). We built a new bank specifically to meet the needs of businesses with ambition to grow, based on a set of clear and simple values; Truly Dependable, Expertly Attentive and Determined to Succeed. You can read more here

Commercial Mortgages

We are happy to consider applications; it's easier for you to talk through what you are looking for and we can give you an indication of whether a further advance would be possible. Please contact us to discuss your requirements. 

10% overpayments are allowed per annum without penalty. If you want to overpay any more please check terms and conditions of your Commercial Mortgage for details of any Early Repayment charges which may apply. 

Yes. As long as the lease has a minimum of 50 years unexpired at the end of the mortgage term. 

Please visit the Business Finance page where you will find a contact form. Please complete it and we will be in touch to arrange a discussion. 

The amount we will lend will be considered when we receive your application for a Commercial Mortgage. Generally, the minimum loan size is £100,000, the maximum is £2 million. Please visit the Business Finance page where you will find a contact form. Please complete it and we will be in touch to arrange a discussion. 

To Limited Companies investing in property in England and Wales. Please visit the Business Finance page where you will find a contact form. Please complete it and we will be in touch to arrange a discussion. 

A first legal charge over the property will always be required. We may require personal guarantees or additional security - this will be discussed if an offer to lend is made. 

Please follow the link to find full details of our Tariff of fees. 

Accessing our services and protecting your information

If you would rather not receive marketing material from us you can let us know by emailing us on customer.services@allica.bank or by calling us on 0330 094 3333. 

When you apply for a product we make checks electronically, for example to check the names of Company directors at Companies House. In some cases where we cannot validate the details we may request additional documentation, which can be uploaded securely. We'll contact you if this is necessary and explain what we would like to see, and how to send proof. 

Protecting your information is our highest priority. You can find out about how we do this by clicking here.

Wherever possible, we deal with requests online or over the phone to keep things simple. On occasion we have to ask for further information. 

In most cases the information requested can be sent electronically. We will send you a secure link, which can be used one time only and will be issued from an email address ending in @allica.bank.

If you receive any emails from another address, or are in any way unsure please contact us immediately on 0330 094 333. 

Managing your account

The amount of the direct debit and the date on which it is paid, are linked to your loan agreement. 

If you wish to change how you pay us or the account from which the payment is made, please contact us

Yes. We'll need some information from you so please call us on 0330 094 3333 and we'll explain what to do. 

Yes. Please let us know if there are any changes to Company Officers. Contact us and we'll let you know what information we require. 

Yes. We will publish a statement once a year on the anniversary of opening your account, or you can request one at any other time by contacting us. 

If you have a complaint

We always aim to provide excellent service but sometimes things go wrong. Normally, we can put things right quickly, so if you have a complaint, please tell us about it. 

The easiest way to tell us is to complete the form on the complaints page of our website. 

If you prefer to call, the number is 0330 094 3333. 

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