Posted on: 10/10/2019 11:53:56

Business Relationship Manager, Birmingham

Reference: 001

Allica Bank enables SMEs to succeed. Business Relationship Managers are critical to this, becoming an important part of our customers’ teams, guiding them by sharing their expertise and supporting businesses as they advance.

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We’re looking for someone to develop a portfolio of relationships in Birmingham, working from a home base.

We work to a clear set of values based on the principles of being open, collaborative and working with integrity, for our customers and for each other. Your responsibilities will be to put these into practice by building a portfolio of UK SMEs and Commercial Property Investors, working closely with them to understand their aspirations and plans, and guiding them with information about our services. Initially you’ll support them with Commercial Mortgages, broadening over time to other complementary products.

You’ll cover Birmingham, building and relationship managing a portfolio of UK based SME business customers with a turnover above £1M, with responsibility for managing the day to day operation of the portfolio, its profitability and inherent risks.

You’ll own the customer service provided to ensure an excellent customer service at all times for all aspects of any prospective customer, customer or professional introducer with Allica, and you’ll also work closely with other field-based and centrally-based colleagues, KBIs and our operations team, to ensure we offer a joined-up service.

You’ll support and submit lending applications, in line with Allica’s credit policies, ensuring sufficient information is provided to the Underwriters to enable them to make sound lending decisions. 

We’ll ask for your expert input in suggesting and developing new products and you’ll be an important part of building out our portfolio of products and ensuring customers and KBIs have full information and all the support they need.

As you would expect, you’ll also be required to:

  • Maintain accurate customer records and update Customer Relationship Management (CRM) systems.
  • Be responsive to stretching and often competing requests.
  • Comply with all mandatory policies and adherence to operational procedures to maintain internal controls.
  • Establish and actively manage objectives and a personal development plan.
  • Provide leadership and development support to other Bank staff as required.


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Interested in this role? Please send your CV and a covering note. Click on the Apply Now button to open your email client.

You must be eligible to work in the UK to apply for this role.

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